Cold Swim

1. The car park is available for customers and staff. Please park responsibly with respect to others.
2. The parking spaces for disabled users may only be used by those with impaired mobility.

1. The gates will be closed before the first session and in between sessions.
2. Customers may enter the gate at the start time of their session. Prior to the session start time, customers will be asked to wait outside.
3. No person who is not a booked customer or staff member may enter through the gates without the permission of pool staff.
4. On opening, a staff member will open the gate to allow booked customers into the pool.
5. You will need to check in with the staff at the kiosk, you will need to give your name or any other details needed to find your booking.
6. If there is no one in the kiosk, please wait for a staff member.
7. At the end of a session, customers are encouraged to leave the Lido promptly to allow the next session to start.
8. After a session has been completed, customers for the next session may not be allowed entry to the main premises until the time of their booked session.

1. Our kiosk staff are minors - treat them with respect and patience.
2. Access behind the counter will only be permitted to members of staff.
3. The sells hot and cold drinks, snacks, pot noodles and of course, ice creams!
4. Customers are asked to make payments by card if possible. Cash can be accepted if card is not available. 

1. The changing rooms are for customer use.
2. Children under the age of 8 should not enter the changing rooms without an accompanying adult or parent.
3. Customers are encouraged to bring any issues regarding the changing rooms to the attention of Lido Staff.
4. Toilets in the changing rooms can be used outside of your session, if you stay for a picnic etc.

The Disabled Toilet

1. The disabled toilet is for those with disabilities or impaired mobility, and other users should request permission to use it from a member of staff.

1. The General Sessions will be limited to no more than 55 swimmers in the pool, 45 booked swimmers and up to 10 season ticket holders. 
2. Advance booking is strongly advised, and swimmers who attend without having booked a session will only be admitted to a session if there are spaces available. 
3. Bookings will only be accepted from those over the age of 18.
4. Prices are listed on the booking pages for each type of session.
5. Season Tickets / Memberships are sold at the start of the season, if there are any left they'll be on the website.
6. Any individuals under the age of 16 must be accompanied by an Adult. Any children entering the water must be supervised - please see our rules for more information on child to adult ratios. 

1. Admission to the pool does not entitle customers to clear swimming space; this may not be possible when the pool is busy.
2. Should the pool be required to close earlier than scheduled, refunds will only be provided upon production of evidence of purchase of an admission ticket and only when the customer has had use of less than 50% of the session.
3. Customers required to leave the facility as a consequence of breaches of Terms and Conditions or pool rules shall have no right to a refund. 
4. At the end of a session, the pool must be vacated, and all users must leave the premises.

1. Bookings cancelled by the Pool are non-refundable with the exception of adverse weather where the pool has to close. We will offer a different date where possible.
2. Any customer wishing to reschedule a booking must do so more than 48 hours before the commencement of the session. This can be done via your booking email.
3. Cancellations where you require a refund, must be done more than 10 days before your booking date.

1. The directions of lifeguards and staff MUST be followed at all times.
2. Running or rough play should not occur anywhere on the grounds or in the pool.
3. Diving is not permitted at any time, the pool is not deep enough for it to be safe.
4. Children under 16 should be accompanied by adults at all times - please see our rules page for specific supervision rules. 
5. Pool users must maintain decorum at all times.
6. Persons under the influence of alcohol or drugs are not allowed entry to the pool and for the avoidance of doubt, alcohol or drugs MUST NOT be consumed on the premises.
7. Smoking or vaping is not permitted anywhere on the premises.
8. Glass is not permitted on site at any time.
9. The use of swim toys and water paraphernalia is at the discretion of lifeguards and staff. No snorkels.
10. Any children who are weak or non-swimmers must wear suitable recommended buoyancy aids, stay in close contact with the supervising adult and remain in the shallow end at all times.
11. Babies, children under 3 and non swimmers, must be supervised in the pool with an adult 1:1. 
12. Children aged 3 - 8 who can swim competently, must be supervised in the pool to a minimum of one adult to two children.
13. Children between 8-16 who can swim competently, must be supervised by an adult, but the adult doesn't have to enter the pool.
14. Suitable and recognised buoyancy aids are as follows: Inflatable or Disc Armbands and Life Jackets (Woggles and Kickboards are teaching aids and should not be used as a recognised buoyancy aid). 
15. Inflatables should be of modest size and permission must be gained from the lifeguards prior to use.
16. No acrobatics are permitted.
17. Sessions will not run during a thunder storm.
18. Customers may bring and consume their own refreshments (subject to any restriction expressed herein). Barbeques are not permitted, even on the rec.
19. Customers may not bring their own chairs, parasols etc into the pool area, but you're welcome to bring them to the recreation ground.

1. To ensure optimum water quality, sun protective creams and lotions must be applied at least 30 minutes (preferably 60) before entering the pool. Sun protective creams and lotions that have not absorbed into the skin will wash off and affect the water quality.
2. The Pool reserves the right to refuse entry to the pool until the user has allowed sunscreens to have absorbed into the skin. 
3. Customers with any open sores, wounds, openings, transmittable diseases, inflamed eyes, cold, eye or nasal discharge or any inflammations must not enter the Pool.
4. Customers should not swim for at least 48 hours after suffering from vomiting or diarrhoea. Swimmers should not swim for 14 days after diarrhoea symptoms have stopped if they have been told they may have cryptosporidiosis or Giardia.
5. Swim suits or wet suits must be worn in the water. Street clothes are not acceptable. 
6. All customers are asked to shower before entering the pool.
7. Children who are not toilet trained or incontinent adults, must wear swim nappies that have a snug fit. Swim nappies are available free of charge at the kiosk.
8. Food and beverages may not be consumed in the water.
9. Pets are not allowed in the premises with the exception of service animals.

1. Customers should keep all valuables secure. The Pool cannot be held liable for loss of any valuables or other personal property left at the swimming pool premises.
2. Photography is not permitted at any time. If customers wish to take photos, prior permission must be gained from the trustees or the General Manager.

1. The staff shall be entitled to require any user to leave the premises and exclude any person from the premises in the event of any breach of these terms and conditions without refunding any payment made. Customers are encouraged to bring any breach of these rules to the attention of lifeguards or staff.
2. The pool is for everyones enjoyment, if your swim is being affected by other users please let staff know so they can help.